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Did you know there is a way to resolve maintenance requests 2-3x faster?
Hint: it has to do with the type of maintenance requests used.
Whether it is a leaky faucet or a broken heater, clients want maintenance repairs to be completed as quickly as possible.
But traditional paper-based maintenance requests slows down the process by causing miscommunication, human error, and a multitude of other challenges. Digital-based maintenance requests provide a solution to that problem.
In this blog we’ll explore the challenges and consequences with traditional maintenance request submissions, the need for efficient maintenance requests, and how iSmartWorks simplifies the process.
Challenges and Consequences of Traditional Maintenance Requests
- Lack of a standard submission request process (i.e., multiple channels for reporting)
- Consequence: difficult to keep track of requests and which to prioritize first, overwhelming the maintenance teams
- Miscommunication between maintenance and requester
- Consequence: frustrated and dissatisfied clients with the services provided, leading to a negative brand image
- Maintenance requests are inflexible
- Consequence: prevents scalability and minimizes potential for organization growth
- Ineffective way of managing data
- Consequence: delays in addressing the problem, leading to increased equipment downtime and higher costs overall
- Time-consuming
- Consequence: avoidance of submitting a maintenance request, causing the problem to worsen overtime
Why Maintenance Requests Need to be Efficient
As having to deal with a maintenance issue is a hassle all on its own, there is no need to make the process of submitting a maintenance an added challenge for clients.
Reasons for Efficient Maintenance Requests
- Reduces downtime by providing technicians with the correct information to quickly address the maintenance issue
- Provides pro-active maintenance measures by tracking what has been repaired and identifying potential issues before they escalate
- Standardizes the process of handling submission requests, decreasing the chance of administration being overwhelmed
- Makes it simpler to prioritize maintenance repairs based on the severity of the issue
- Holds all parties accountable as there is a digital trail of the information exchanged between the requester and maintenance team
How iSmartWorks Simplifies the Maintenance Request Process
iSmartWorks helps to digitalize processes and make the act of submitting maintenance requests more efficient for all parties involved. It essentially provides a modern solution for the current challenges associated with traditional submission requests.
iSmartWorks Beneficial Features
- Design customizable forms using the AI prompts and drag-and-drop features for different maintenance requests
- Access data in a centralized location, helping you keep organized and respond promptly
- Grant maintenance technician permission to view the information and address the issue
- Helps users submit requests easily through the mobile-friendly app or website
- Allow users to upload pictures of the issue for quicker processing
Are You Ready to Simplify the Request Process? Try iSmartWorks today!